There are two ways to request support. You can click on the "Submit a request" link at the top of this page, or you can send an email to [email protected]. We endeavour to respond to requests within one working day.
To allow us to solve your issues as quickly as possible, the following information will be helpful to us:
- The version of UndoDB or Live Recorder that you are using
- The Linux distribution you're running on (the
/etc/redhat-releasefiles can tell you this)
- Any console output around the time that you hit the issue (running UndoDB with the Linux
scriptutility can help to capture all of the terminal output)