There are two ways to request support. You can click on the "Submit a request" link at the top of this page or you can send an email to support@undo.io. We endeavor to respond to requests within one working day.
To allow us to solve your issues as quickly as possible, the following information will be helpful to us:
- The version of UndoDB or Live Recorder that you are using;
- The Linux distribution you're running on (the
/etc/issueand/etc/redhat-releasefiles can tell you this); - Any console output around the time that you hit the issue (running UndoDB with the Linux
scriptutility can help to capture all of the terminal output).
In addition, we may ask you to enable logging in UndoDB, reproduce the problem and send the generated logs and recordings to Undo.
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