There are two ways to request support. You can click on the "Submit a request" link at the top of this page, or you can send an email to support@undo-software.com. We endeavour to respond to requests within one working day.
To allow us to solve your issues as quickly as possible, the following information will be helpful to us:
- The version of UndoDB or Live Recorder that you are using
- The Linux distribution you're running on (the
/etc/issueand/etc/redhat-releasefiles can tell you this) - Any console output around the time that you hit the issue (running UndoDB with the Linux
scriptutility can help to capture all of the terminal output)
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